Identity Custom Clothing (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website and services, you agree to the terms of this Privacy Policy. Please read this carefully to understand our practices.

1. Information We Collect

We collect certain types of information when you interact with us, which may include:

1. Personal Information

   • Contact Details: Name, business email address and company name.

2. Order Details

   • Information about your orders, including product specifications, logos, designs, and other customization details.

3. Technical Information

   • Device information, IP address, browser type, and usage data (such as pages visited and time spent) are collected through cookies and similar technologies.

4. Communication Data

   • Any correspondence between you and our team, including emails, inquiries, or feedback, to support and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

1. Order Processing and Fulfillment

   • To fulfill your orders, arrange production, manage shipping, and provide customer service.

2. Communication

   • To respond to your inquiries, provide order updates, and share relevant information about our products and services.

3. Improvement of Services

   • To analyze how our website and services are used, allowing us to enhance user experience, improve site functionality, and optimize services.

4. Marketing and Promotions

   • With your consent, we may send you promotional materials or updates about our services. You can opt out of marketing emails at any time.

5. Legal and Regulatory Compliance

   • To comply with legal obligations, resolve disputes, or enforce our agreements and policies.

3. Sharing and Disclosure of Information

We value your privacy and do not sell, rent, or trade your information with third parties. However, we may share your information in the following situations:

1. Service Providers

   • We work with trusted third-party providers to help fulfill orders, manage payments, and handle shipping. These providers are required to use your information only for the services they provide to us.

2. Legal Compliance

   • We may disclose your information if required by law or to respond to legal processes, such as court orders or regulatory requests.

3. Business Transfers

   • If our company undergoes a merger, acquisition, or sale, your information may be transferred as part of that transaction. We will notify you of any significant changes in ownership or data handling.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and restricted access. However, please note that no method of transmission over the internet is 100% secure. We encourage you to take precautions when sharing sensitive information.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Afterward, data is securely deleted or anonymized.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

1. Access and Correction

   • You may request access to the information we hold about you or request corrections if it is inaccurate or incomplete.

2. Data Deletion

   • You may request deletion of your information, subject to our legal obligations to retain certain data.

3. Opt-Out of Marketing

   • You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

4. Data Portability

   • In certain situations, you may have the right to request a copy of your personal information in a structured, commonly used format.

For all requests related to your personal data, please contact us using the details provided below. We will respond within the legally required timeframe.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website performance, analyze usage patterns, and personalize your experience. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect your experience on our website.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies solely to our website and services. We are not responsible for the privacy practices or content of external sites, and we encourage you to review the privacy policies of any third-party websites you visit.

9. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on this page, and the effective date will be updated. Please review this policy regularly for any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Identity Custom Clothing
Fuzhou, Fujian, China
Email: sales@idcustomclothing.com

By using our website and services, you consent to this Privacy Policy. Thank you for trusting Identity Custom Clothing with your information.